PRIVACY POLICY

 

Your Property Empire ( YPE ) follows the guidelines as specified by the Privacy Amendment (Private Sector) Act 2000. In this policy, we set out how we comply with the ten National Privacy Principles, and how you can contact us if you have any questions regarding these policies, or your private information.

Collection

YPE collects only the data necessary to satisfy the requirements of our panel of lenders & property suppliers. This can include personal information which is necessary for the lenders to be able to process your application. YPE consultants will not ask you for any information which is not necessary for the lenders or property supplier's needs. Your YPE consultant will explain to you exactly why we are collecting the information

Use and Disclosure

YPE does not use your personal information for any purpose other than to meet the needs of our business. Your personal information is not disclosed to anyone outside YPE, except to our Brokers for their use in processing your loan application. The lenders are prohibited from using your personal information for any purpose other than for the reason it has been provided. YPE may, under some circumstances, be required by law to disclose your personal information, and this is the only circumstance where we would do so.

Data Quality

YPE will always endeavour to keep your information up-to-date and complete. If your details change, or your personal information needs to be updated, please contact your YPE Consultant to discuss the matter.

Data Security

We take the greatest care to ensure that your information is not misused, lost, modified or disclosed to anyone outside YPE

Our consultants and staff have been trained with regard to the national privacy principles and understand their obligation to keep your private

 

information private. Only YPE personnel are able to access your information, and they are required to maintain the confidentiality of your information. Only YPE employees have password access to information stored electronically. Only staff who are directly involved with your application have access to your information.

When your personal and private information is no longer needed, it is de-identified and destroyed to ensure your privacy.

Contact

If you wish to find out what private and personal information we are holding about you, please contact the YPE.


Tel: 1300 195 038
Email: admin@yourpropertyempire.net

Our commitment to service

We are committed to providing you with the best possible service, however we understand there may be times where you are not satisfied.

If this occurs please inform us verbally or in writing with the exact details of your complaint, so we can work towards a prompt and fair resolution. We are mindful of the need to ensure that consumers are treated fairly and with respect during the complaints handling process. Any dissatisfaction will be handled in an efficient, timely and effective manner in accordance with ASIC regulations of Internal Dispute Resolution (IDR) by YPE